Winnermania Team works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our packages. To ensure customer protection our company offers money back guarantee for our products and services.

Though before asking for a refund, we would encourage you to make the following:

• Query our FAQ database, our online manual and our flash manuals. You might be able to find an answer that helps you better use the product to your satisfaction.
• Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.

Please, familiarize yourself with the moneyback conditions:

• If you are not satisfied with our services you have the unconditional right to claim and receive a refund within 14 days after the purchase date. No refund is available after 14 days.
• Specific refund conditions based on method of payment:
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  • PayPal:
    • For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.
  • Wire Transfer:
    • For money transferred to us via Bank Wire Transfer we will only refund money to your Paypal account. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money. Please note: we will deduct the transaction costs for the Wire Transfer if they were not paid by you when purchasing the Winnermania services.
  • Moneybookers
    • For orders paid via Moneybookers we will refund money to your Moneybooker account only. Your Moneybooker account must be considered "Verified" by Moneybooker, open, and in good standing with Moneybooker for us to refund money.

Please note: Wire transfers are refundable partially with deduction of bank transfer fees.

How to apply for a refund

A request for a refund must be submitted using a standard support request. Requests directed to other contact addresses or phone calls are not accepted for cancellation.